Category Collection

Customer Experience

Enhancing Customer Care with Post-Purchase Solutions

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Narvar Return Drop-off Network Expands in Japan With Lawson, Inc. and SMARI

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Personalisation at Scale: Transforming the UK Retail Landscape

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Transforming Returns: Nationwide Convenience with Kohl’s Return Drop

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How To Simplify The Returns Process And Level Up Customer Experience

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5 Ways to Thrive in the Post-Purchase Landscape

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How to Deliver Bad News to Shoppers

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The Growing Normalization of Returns in Ecommerce

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5 Jobs That Will Transform Retail

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How MM.LaFleur Keeps Customers Coming Back

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How Bots Improve CX in Ecommerce

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The Economic Impact of Order Visibility

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How To Lower Ecommerce Returns in 13 Steps

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Increasing Customer Loyalty in Post-Purchase [Infographic]

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Making Ecommerce Returns A Quick Win for Everyone

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How to Select a Reliable Shipping and Packaging Provider

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Do You Know How Common Cart Abandonment Is?

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Why Is the Customer Experience So Important?

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The Ultimate Guide to Attracting Repeat Business

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How to Improve CSAT Scores in Call Centers Using Post-Purchase

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How to Improve Your Shopify Customer Service Experience

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[Podcast]: 60% Consumers Take Advantage of Retailers

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How Estimated Delivery Dates Help Sales

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5 Ways to Make Shoppers Happy

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5 Sneaky Return Expenses Every Merchant Must Know

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How to Eliminate Buyer’s Remorse

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How Returns Grow Customer Loyalty

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9 Questions to Ask About Returns in Retail

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How to Protect Shopper Loyalty

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3 Steps to Eliminate WISMO and WISMR

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Checklist: How To Reduce Apparel and Footwear Returns

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4 Things to Know About Frustration-Free Packaging

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5 Ways Trusted Brands Keep Customers Coming Back

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Narvar + Zendesk—An Expanded Partnership

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Podcast: Remarkable Retail W/ Narvar CEO Amit Sharma

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What Is the Biggest Mistake in Retail? A Terrible Return Process

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How to Communicate Throughout the Customer Journey

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The Anatomy of a Great Package Tracking Email

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How to Improve CSAT During the Holidays

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Fresh Ideas for Post-purchase Content That Customers Will Value

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Why You Should Modernize Your Patient Experience

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How to be Customer-centric in a Time of Public Crisis

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Optimize for These Holiday Retail Trends

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3 Ways to Compete with Amazon's Returns Process

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Global Returns Study: The Art of the Perfect Return

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Key Touchpoints to Optimize for Shoppers

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How Luxury Shopping’s Past Will Inform Its Future

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Customer Experience and Retention in Beauty

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3 (of many) Reasons You Should Attend the Narvar Summit

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How PrettyLittleThing Increased Loyalty

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Try-Before-You-Buy Is Influencing Online Returns

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Building Customer Loyalty with the 4 Cs

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How to Build Customer Loyalty During the Holidays

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The Best Retail Chatbots

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4 Must-Haves in a Package Tracking Solution

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The Role of Reinvention: Macy’s Epic Retail Rebound

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Why Customer Experience is Every Retail Leader’s Job

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4 Pitfalls to Avoid When Measuring Customer Experience

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3 Numbers to Watch If You Want to Keep Your Customers

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GDPR Just Killed Your Personalization Strategy. What Now?

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Building Customer Loyalty Post-purchase

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5 Ways to Get the Most Out of a Branded Tracking Experience

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Closing the Post-purchase Customer Experience Gap

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What Went Down at Shoptalk 2018

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6 Not-To-Miss Sessions at Shoptalk

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5 Teams to Include When Building a Post-purchase Business Case

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Content Roundup: Holiday 2017

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4 Ways to Inspire Trust Throughout the Retail Customer Journey

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Post-Purchase Mistakes During the Holidays

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How DSW Delivers During the Holidays

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How to Give Customers a Great Holiday Experience

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Study: The New Age of Customer Communications

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Narvar Q&A with Industry Expert Shep Hyken: Part III

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Narvar Q&A with Industry Expert Shep Hyken: Part II

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Narvar Q&A with Industry Expert Shep Hyken: Part I

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Door to Door in the Digital Age: Designing Push Communications

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Easy Returns Promote Customer Loyalty—Just Ask These Guys

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[Cheat Sheet] Build a Returns Experience That Customers Love

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Why Amazon Struggles with Luxury Retail

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How to Use Your Returns Policy to Get a Leg Up On Amazon

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Bracketing Makes Bedrooms Fitting Rooms

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Plus-Size—A Hidden Opportunity for Retailers

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The Rise of Resale Shopping

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Rebooting Retail Now Will Unlock Future Success

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What Human Customer Service Can Do Better Than a Bot

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Narvar Launches Post-purchase Benchmark

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How to create shopping experiences worth savoring

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4 High-tech Ways Store Associates Can Support Digital Shoppers

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What We Learned at the Narvar Summit

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Emotional Alchemy: The New Formula For Loyalty

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Supply Chain Technology is the New Cool Kid on the Block

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Shoppers Prefer Effortless Commerce

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Why Pop-up Stores Are Becoming So Popular

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How Retailers Tailor Your Experience with Predictive Analytics

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How to Deliver on Customer Expectations During the Holidays

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Introducing Narvar Alerts: Customers Deserve to Know

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How to Keep Consumers Happy by Learning from Uber’s Mistakes

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Authenticity Matters: Consumers Want Brands To Get Real

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Customer Loyalty: The Bread and Butter of the Restaurant Business

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In The Next E-Comm Evolution, Brands Go Beyond the Buy

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